2 + 2 Guarantee
For all gliders purchased after July 1, 2007, skywalk offers its customers the skywalk 2 + 2 Guarantee - an additional warranty that goes beyond the minimum required by law.
The skywalk 2+2 Guarantee covers material or workmanship defects and applies to all authorized, (DHV seal of approval or CEN) privately used equipment.
Professionally used gliders (training or professional tandem wings) are excluded from this guarantee.
No warranty claim is available for:
- Normal wear and tear
- Insufficient maintenance, improper storage, treatment or handling with chemicals of any kind.
- Accidents or purposefully crashing into obstacles
- Any behaviour which is purposefully damaging to the Glider
In order to activate the guarantee, the customer must send the completed skywalk Guarantee Card within 14 days back to skywalk, or simply complete the Onlineformular on our website. In the case of damage the Glider should be sent to skywalk at the customers expense with a copy of the sales contract. Guarantee decisions and Guarantee repair will be carried out exclusively by skywalk. If a Guarantee is warranted, skywalk will carry out all decisions regarding repair, parts exchange or product replacement (possibly with discount- new for your old glider). The Guarantee is valid until 2 years after the date of purchase.
If a complete glider check is performed by skywalk or by a skywalk authorized check center according to rigorous skywalk guidelines within two years of purchase, then skywalk will extend the 2+2 Guarantee for two more years, to a 4 year guarantee.
Current dealer listing: skywalkMap
Skywalk strives to find the optimal solution for each individual customer, and where applicable is prepared to undertake further actions as a gesture of goodwill to our customers.